Every channel, one conversation
WhatsApp, Instagram, Booking.com, Airbnb or email — every guest message lands in one inbox, right beside the booking it belongs to. Drimbu AI drafts the reply; you decide when it goes out.
- Meta, OTA and email in one inbox
- The AI drafts, you hit send
- One thread per guest and booking
Sunday 09:10 — the same guest messaged you on two channels
A question through Booking.com last night, the same one again on WhatsApp this morning. Your colleague answered one of them — you just don't know which, so you open both apps and read everything twice.
Both messages sit in one thread beside the booking, with your colleague's answer right there. You read one line and you're done.
One guest, one thread
Follow one WhatsApp question from the moment it arrives to the colleague who takes over: five moments, one history — and not one extra app.
Casa Lumares
One question — answered, logged, handed over
Friday 20:12 — Sophie
A message comes in
Sophie asks on WhatsApp what time she can check in. The thread lands in your inbox — already filed with her booking of room 103.
20:12 — Drimbu AI
The draft is already waiting
Drimbu AI reads the question and the booking, and writes a reply in Sophie's language — before you have even picked up your phone.
20:13 — you
You read, tap, done
One look, one tap. The reply goes back through WhatsApp — the only channel Sophie ever sees.
The days after — Drimbu
Automatic mail, same thread
The check-in invite and later the invoice go out by themselves — and land in the same history, so the thread stays complete.
Saturday — Marta
A colleague picks it up
Sophie asks for a late check-out while you are away. Marta opens the thread on her phone: full history, booking beside it, internal notes included.
And you never switched apps
One thread carried the whole conversation — no matter who answered.
Apps you had to open
0
for this whole conversation
- Every message in one thread
- The AI wrote, you decided
- The history stayed with the booking
- tap to reply
- 1
- channels, one inbox
- 6
Wherever guests message you
The Channel Manager pushes one calendar out to the booking sites; the inbox brings every conversation back in. Messages land in one place, whichever app the guest picked.
- Meta: WhatsApp, Instagram and Facebook
- OTA messages: Booking.com, Airbnb, Expedia and Agoda
- Direct: email and the chat on your own site
Replies go back through the channel the question arrived on. And OTA messages? They come in through the same connection as the booking.
Explore the Channel ManagerThe AI drafts, you decide
Answer yourself with saved replies, send Drimbu AI's draft with one tap, or let Drimbu AI carry the conversation end to end — you decide how far it goes.
Quick replies and templates for the questions that keep coming back — one click and the answer is ready.
The draft is waiting before you open the app, in the guest's language. Adjust it or send it as it is.
It answers day and night, can take a booking mid-chat, and hands the thread to you the moment it gets stuck.
Modes two and three run on Drimbu AI — an add-on on every package.
Explore the AI-managerEveryone knows what's going on
A shared inbox is more than one mailbox. Assign a thread to a colleague, leave internal notes the guest never sees, and check who already read what — nothing depends on one phone anymore.
- Assign conversations to a colleague
- Internal notes, invisible to the guest
- See what's been read and answered
And the same inbox sits in the mobile app, with a push notification for every new message.
Explore the mobile app
Ready to answer every guest from one place?
Every channel, Drimbu AI's drafts, the automatic emails and your team's notes — together in one thread beside the booking.